Banca de QUALIFICAÇÃO: THAÍS FERREIRA LOPES

Uma banca de QUALIFICAÇÃO de MESTRADO foi cadastrada pelo programa.
STUDENT : THAÍS FERREIRA LOPES
DATE: 22/04/2024
TIME: 11:50
LOCAL: PPGA
TITLE:

Complaints and judicialization by consumers of Brazilian air transport: a diagnosis with machine learning

KEY WORDS:

consumidor, reclamações, judicialização, transporte aéreo, aprendizado de máquina

PAGES: 55
BIG AREA: Ciências Sociais Aplicadas
AREA: Administração
SUBÁREA: Administração de Setores Específicos
SUMMARY:

The air transport sector is strategic for the development and economic growth of a country. In Brazil, in addition to a scenario of several complaints, the number of disputes with airlines is quite expressive. The general objective of this research is to diagnose and model consumer complaints and lawsuits against air transport companies in Brazil. The method that will be used for the development of this work is Design Science Research (DSR).

COMMITTEE MEMBERS:
Interna - 2100944 - ELUIZA ALBERTO DE MORAIS WATANABE
Externo à Instituição - MARCELO XAVIER GUTERRES - ITA
Externa ao Programa - 1827341 - SILVIA ARAUJO DOS REIS - nullPresidente - 1586287 - VICTOR RAFAEL REZENDE CELESTINO